Exsyt Suite isn't a messaging app. It's a complete growth engine — with every feature built around one goal: making your business more money.
Your Exsyt Suite chatbot answers questions, qualifies leads, collects orders, and books appointments — automatically, on WhatsApp, SMS, Telegram, or your website. No code needed to set up.
Use Exsyt Suite's drag-and-drop bot builder to map out the questions your customers ask most. Choose from templates for retail, restaurants, real estate, clinics, and more. No coding required.
Link your WhatsApp Business number, SMS line, Telegram, Facebook Messenger, or website chat widget. Your bot is live on all of them simultaneously.
Customers message you. The bot responds instantly with accurate answers, collects what it needs, and routes complex cases to your human team — only when necessary.
See exactly what questions customers ask, where conversations drop off, and how to improve. Your bot gets smarter every week.
Prices, hours, locations, policies — your bot answers the top 20 questions so your team never has to again.
Take product orders, food orders, appointment bookings, and service requests — fully automated from first message to confirmation.
Bot asks the right questions, scores the lead, and passes warm prospects directly to your sales team — with full context.
When a conversation needs a human touch, the bot hands off seamlessly — with full chat history so the agent picks up without repeating anything.
Converse with customers in English, Luganda, Swahili, or any language — your bot adapts to how your customers naturally speak.
Collect names, phone numbers, addresses, and custom fields through a natural conversation — no boring web forms needed.
Stop sending individual WhatsApp messages to hundreds of people. Exsyt Suite lets you send personalised bulk messages — promotions, new stock, event announcements, offers — to your entire contact list at once. Instantly.
Select all contacts, or segment by purchase history, location, last active date, or any custom tag. Send the right message to the right people every time.
Use our template builder or write from scratch. Personalise with variables like {first_name}, {last_purchase}, {city}. Add images, buttons, or links.
Send immediately or schedule for peak engagement times — like Tuesday mornings when your audience is most active.
See delivery, read, and reply rates live. Know exactly how much revenue each campaign generated — so you double down on what works.
Send one campaign to WhatsApp, SMS, Email, and Telegram simultaneously. Reach customers wherever they are most active.
Merge customer names, purchase history, location, or any custom field into every message so it feels one-to-one, even at scale.
Group contacts by location, buying behaviour, last purchase date, or any tag. Never send an irrelevant message again.
Schedule campaigns to send at peak open times. Set up recurring campaigns for weekly promos, monthly offers, or seasonal events.
Track delivery, open, click, and conversion rates in real time. See which messages generate the most replies and revenue.
Start from proven campaign templates for new stock, flash sales, appointment reminders, win-back campaigns, and more.
Stop losing track of who replied to what. Exsyt Suite's shared team inbox puts every customer conversation — from WhatsApp, SMS, Telegram, email, and web chat — in one dashboard that your whole team can manage together.
WhatsApp, SMS, Telegram, Facebook Messenger, email, web chat — every customer message lands in the same shared dashboard. No more checking five different apps.
Manually assign conversations or set up auto-routing rules — send sales enquiries to sales, complaints to support, orders to fulfilment. Every message gets the right person.
Before any agent types a word, they see the customer's full history — every past order, every previous conversation, every note left by colleagues. No repeating. No mistakes.
Mark conversations resolved, track response and resolution times, and set SLA alerts so no customer ever waits longer than your standard.
Every channel — WhatsApp, SMS, Telegram, email, web chat, Facebook — in one dashboard. Switch between them without losing context.
Manual or automatic assignment rules. Route by channel, keyword, customer tag, or agent availability. Everyone knows what's theirs.
Leave private notes on any conversation — visible only to your team. Brief handoffs, flag issues, share context. No customer ever sees it.
Set response time targets per channel or priority. Get alerted before you breach your SLA. Consistently fast service, every time.
See every message, every purchase, every ticket for each customer — across all channels — in one timeline view before you reply.
When the chatbot can't help, it passes the conversation to a human agent seamlessly — with full context, so the customer never has to repeat themselves.
The biggest killer of sales is friction between "I want it" and "I paid." Exsyt Suite removes that friction completely — letting customers pay via mobile money, card, or bank transfer without ever leaving the WhatsApp conversation.
When a customer is ready to buy, Exsyt Suite generates a payment summary inside the chat — order details, amount, and available payment methods.
MTN Mobile Money, Airtel Money, Visa, Mastercard — whatever the customer prefers. No app download, no browser redirect, no friction.
Once payment clears, both the customer and your team get instant confirmation. The order is automatically logged and your fulfilment team is notified.
A digital receipt goes to the customer automatically. 24 hours later, Exsyt Suite sends a delivery update — or a review request once the order is complete.
MTN Mobile Money and Airtel Money — the two dominant payment methods in Uganda — supported natively inside every chat.
Visa and Mastercard accepted via secure tokenised payment — for customers who prefer card over mobile money.
Customers receive a branded digital receipt the moment payment clears. Professional. Automatic. Zero extra work for your team.
Every payment creates an order record automatically — customer details, items, amount, channel, time. Your team always has the full picture.
All transactions are encrypted and handled through certified payment processors. Your customers' money and data are fully protected.
See all transactions, revenue by channel, daily totals, and payment method breakdown — in real time from your Exsyt Suite dashboard.
Exsyt Suite's analytics dashboard shows you which channels bring the most customers, which agents close the most deals, which campaigns generate the most revenue — and where you're leaking money every day.
See total revenue, revenue by channel, revenue by campaign, and revenue by agent — updated in real time. Always know your numbers.
Track leads from first message to paid order. See exactly where customers drop off — and fix those leaks to grow revenue without more marketing spend.
Response time, resolution rate, customer satisfaction, and sales closed — per agent. Know who your top performers are and who needs coaching.
Every broadcast campaign is tracked end-to-end. See exactly how much revenue each campaign generated — so you invest more in what works.
CSAT scores, response times, and satisfaction trends over time. Track how happy your customers are — and catch problems before they escalate.
Export any data as a report — daily, weekly, monthly. Send automatic reports to your email so you always know your numbers without logging in.
Every repetitive task your team does manually — follow-ups, reminders, order updates, birthday messages, renewal notices — Exsyt Suite can do automatically. Set it up once. It runs forever.
Auto-send Day 1, Day 3, and Day 7 follow-ups to every new lead. Warm them up until they're ready to buy — without any manual effort.
Automatically message customers 24 hours and 2 hours before their appointment. No-show rates drop immediately.
Automatically send personalised messages to customers on their birthdays with a special offer. Builds loyalty that lasts.
Automatically identify customers who haven't bought in 30, 60, or 90 days — and send them a targeted offer to bring them back.
Automatically update customers at every stage of their order — confirmed, dispatched, out for delivery, delivered. Zero manual updates.
Automatically ask for a Google review, product rating, or testimonial 24 hours after delivery. Build your reputation on autopilot.
An unhappy customer who tells you is a customer you can still save. Exsyt Suite sends quick, conversational surveys right inside WhatsApp or SMS — so you get real feedback without asking customers to click a link or fill a form.
Simple 1–5 star ratings sent automatically after every interaction. Aggregate scores show you exactly how your service is performing.
"How likely are you to recommend us?" — track your Net Promoter Score over time and know how loyal your customer base really is.
If a customer gives a low rating, your team is alerted immediately — so you can reach out, fix the issue, and save the relationship before they leave.
Automatically offer a discount or reward in exchange for completing a survey — boosting your response rate dramatically.
Ask anything — product feedback, pricing opinions, service quality, staff ratings. Build surveys tailored to exactly what your business needs to know.
All survey responses collected and visualised in one dashboard — trends over time, scores by agent, and verbatim customer comments.
All features work across every channel — simultaneously, from one platform.
| Capability | Traditional tools | Exsyt Suite |
|---|---|---|
| Manage all channels in one inbox | ✗ | ✓ |
| Chatbot that qualifies & closes leads | ✗ | ✓ |
| In-chat payments (MTN MoMo, Airtel) | ✗ | ✓ |
| Broadcast to thousands instantly | ✗ | ✓ |
| Automated follow-up sequences | ✗ | ✓ |
| Revenue attribution per campaign | ✗ | ✓ |
| In-chat customer surveys | ✗ | ✓ |
| Built for African businesses & payments | ✗ | ✓ |
Stop stitching together five different tools. Exsyt Suite gives you everything — ready to go.